27 Dec 2024 |
Roles and Responsibilities - Responding to customer inquiries via phone, email, or chat - Troubleshooting and resolving customer issues - Providing product or service information to customers - Maintaining customer records and updating information - Managing customer complaints and escalating when necessary - Processing orders, returns, and exchanges - Coordinating with other departments to resolve issues - Ensuring customer satisfaction and delivering positive experiences - Following up with customers to ensure resolution of issues - Preparing reports on customer feedback and support performance