Job Description -Responsible for regularly updating the client on the cases assigned for debt recovery from their delinquent customer under JLG loans. -Reviewing customers and analysing potential defaulters. Understanding default reasons and reporting to management. -To keep a tab on due calling data and update the new contacts and addresses of the customer and guarantor. -Responsible for process implementation of Cash Receiving and Cash Register. -Review problematic accounts by understanding the issues and provide them better repayment structure. -Visiting customers, guarantor and references. -Issue repossession order in co-ordination with BM. -Collection of due payments effectively and efficiently. -Understanding OD status of all Assigned Centres/clients. -Resolution of ODs, fully and partially. -Quality of task performed in terms of efficiency, effectiveness, timely productivity. -Monthly collection productivity for all assigned clients/ centres (Bucket Wise Resolution / Roll Backs). -Reduction in total assigned DPD clients of centres on monthly basis. -Reduction in OD movement for all assigned clients/centres month on month Basis. -Regular visit other than centre meeting to all assigned clients. -Centre outstanding/OD/NPA of zero collection centres approaching to threshold. -Reduction in non-payment clients and centres.
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